You can look at settlement numbers all day. But those numbers do not tell you how a lawyer treats people. Whether they return phone calls. Whether they explain things in plain English. Whether they care or just see another paycheck.
Client reviews answer those questions. Real people writing about real experiences. The good, the bad, and everything in between.
Here are six personal injury law firms in Boston with the strongest client feedback. Each one has hundreds or thousands of reviews. Each one has clients who took the time to write paragraphs, not just click stars.
1. Michael Kelly Injury Lawyers
Michael Kelly Injury Lawyers holds a 4.9-star rating from over 1,600 Google reviews. That is not a typo. More than sixteen hundred people took the time to rate this firm.
- One client named Devonte wrote that he switched to Michael Kelly after two years with another attorney. The previous lawyer got nowhere. Michael Kelly’s team wrapped the case in a little over two months. Devonte called them “communicative, transparent, quick, and not to mention knowledgeable.”
- Gabriella showed up for her first meeting with low expectations. The team blew past them anyway. They explained each phase of the case in plain language and sent her to doctors, specialists, and chiropractors. She wrote that five stars felt too low for what they did.
- A client named Jewel highlighted the “Case Status” app that the firm uses. She said it keeps clients informed and up to date in real time. She specifically thanked McKenzie Dill and Isaiah White for going above and beyond.
- Dr. A wrote about the intake specialist named Abs. She said he listened with patience and empathy from the very start of the call. She called his professionalism and genuine care “beyond grateful.”
- Saeed posted that the team made him feel heard, respected, and genuinely cared for. He said they were not treated as a case number or a file. The firm responded to thank him and reaffirmed their commitment to empathy combined with results.
Their main office is at 65A Atlantic Ave in Boston’s North End. Additional locations in Lowell, Waltham, Cambridge, Revere, Arlington, Salem, Springfield, Worcester, plus Nashua, New Hampshire, and Hartford, Connecticut.
TrustAnalytica ranked them the number one personal injury law firm in Boston. USAttorneys lists them as a Premium Member. Lexinter hosts a dedicated profile for Michael D. Kelly.
A $17.6 million settlement covered by Yahoo Finance. $2.5 million for a motorcycle accident. $250,000 for a slip and fall. $145,000 for a pedestrian.
30-day guarantee. 24-hour availability. They travel to you. No fee unless they win.
2. Sweeney Merrigan Personal Injury Lawyers
Sweeney Merrigan has three generations of attorneys representing Massachusetts victims. Their clients leave reviews that read like thank-you notes.
- One client was driving a small Mazda 3 when a Volvo dump truck crashed into them three times. Three separate impacts. The client wrote that Peter Merrigan and his paralegal team handled every tough detail. They stayed with the case for over a year. The client received phenomenal therapeutic care and a very good settlement.
- Another client slipped on a puddle of booze in a bar. Dislocated hip. Cracked pelvis. No witnesses. No camera footage. Everyone told her she had no case. Tucker Merrigan got her $23,000 in less than a year. She wrote “Tucker Merrigan is the man” in all caps.
- A parent wrote about Peter Merrigan handling their son’s case. They said he took an already stressful situation and talked them through it step by step for over a year. Kind, calm, and professional throughout the whole process.
- Mark Cashman received praise from a medical malpractice client. The client said Mark gathered all important information promptly, maintained communication with medical professionals, and firmly negotiated the settlement. The client never felt rushed on the phone or in person.
The firm is open 24 hours. They handle construction accidents, trucking crashes, wrongful death, bad faith insurance disputes, and maritime incidents.
268 Summer Street, LL, Boston, MA 02210.
3. Breakstone, White & Gluck
Breakstone, White & Gluck has represented injury victims for over 30 years. Their clients consistently mention responsiveness and results.
Multiple reviews highlight Attorney Reza Breakstone, who recently joined the firm. One of the premier personal injury firms in Boston, according to one reviewer.
- A client wrote that after hiring Marc Breakstone, they were immediately impressed by how responsive he and his assistant, Chris Roberts, were. The client said Marc is everything the reviewers say after achieving a very good settlement.
Someone picks up their phone any time of day, any day of the week. You will not see their faces on a billboard or hear their jingle on the radio. Their name travels through courtrooms and client word of mouth.
A baby just five weeks old went to the hospital for a simple hernia fix in 2002. The child came out with permanent brain damage and spastic quadriplegia. The settlement hit $7.5 million. Massachusetts Lawyers Weekly wrote that no medical malpractice settlement in the state had ever gone that high before that case.
Marc Breakstone lectures at Boston University School of Law, Northeastern, and Suffolk. Martindale Hubbell gives him their AV Preeminent stamp. Super Lawyers has picked him every single year since 2004.
Brain injuries from crashes. Third-degree burns. Damaged spinal cords. Missing limbs. Falls at construction sites. Families who lost someone due to negligence. That is who they represent.
Two Center Plaza, Suite 530, Boston, MA 02108.
4. Earley Law Group Injury Lawyers
Christopher Earley founded his firm in 2005. His clients leave reviews that mention two things repeatedly. He cares. And he communicates.
- Lisa D. tore the ankle ligaments and the rotator cuff. Chris met her at a convenient spot. She was never just a case number. The case resolved quickly with a respectable settlement.
- Amber N. got second-degree burns at a yoga studio. New to Boston, she found Chris on Google. He fought hard with the adjuster and kept her updated the whole time.
- Billy W. was left in physical and emotional distress. Chris provided excellent service and also cared. Quick, timely communication at every step.
- Deborah V. said Chris and his associate Erica always returned her calls. Real advocates who went the extra mile.
- Mike N.’s daughter was mauled by a dog. Chris was diligent, caring, and consoling. Mike said he is a great person to have in your corner.
- Helen L. called Chris the best lawyer she has worked with. Polite, professional, and responded to every email. Highly recommended.
Earley has written six books. He writes columns for two legal publications. He speaks Spanish. He volunteers with the Greater Boston Food Bank and the Chelsea Collaborative.
Car accidents, truck accidents, motorcycle wrecks, pedestrian incidents, slip and falls, dog bites, traumatic brain injuries, wrongful death, construction accidents, workers’ compensation, and Social Security disability.
44 School Street, Suite 805, Boston, MA 02108.
5. Altman & Altman LLP
Altman & Altman has represented injured Massachusetts residents since the late 1970s. Their reviews show a mix of strong praise and some criticism, which is honest.
- Dave Altman received multiple glowing reviews. One client said Dave handled their case incredibly, even after they moved out of Massachusetts before the settlement finished. He communicated promptly and kept them up to date. The client regretted moving because they would not have this team next to them for future issues.
- Another client wrote “DAVE IS THE MAN” in all caps. His case closed in under a year. Beyond satisfied.
- Rick Floor represented a client in a personal injury case. The client said Rick made him aware of all options and gave advice on the best course of action. He achieved a beyond-reasonable settlement.
- Steve Goldwyn received praise for being professional, personable, and going above and beyond to make himself available. Highly recommended.
- A long-term client wrote that the firm has represented them for many years. Their friendliness makes them feel at ease. But more importantly, their high level of professionalism and experience have always ensured positive outcomes.
Boston magazine named David Altman one of the “150 Most Influential Bostonians” in 2024. He serves as General Counsel for the David Ortiz Children’s Fund.
Massachusetts Lawyers Weekly reported a $5.25 million settlement obtained by David Altman and Thomas Flaws. A 20-year-old college student lost his leg in a landscaping accident in Belmont. Sun glare blinded a driver who veered off the road and pinned the young man against a landscape truck.
Car accidents, construction site injuries, medical malpractice, wrongful death, dog bites, and workers’ compensation.
Office locations in Cambridge, Boston, and Needham.
6. Jason Stone Injury Lawyers
Jason Stone founded his practice in 2004. His firm assigns a dedicated team of three professionals to each case.
- Peer reviews from other attorneys rate Jason Stone 5.0 out of 5.0. One managing partner wrote that Jason handles everyday and challenging circumstances with professional and ethical handling. Fair and honest in every situation.
- Another managing partner called Jason a compassionate and caring attorney who goes the extra mile for his clients. Would highly recommend him to friends and family.
- A partner wrote that Jason is an excellent, extraordinarily capable attorney in all respects.
The firm is open 24 hours. They speak English and Spanish. Free initial consultation.
The firm’s “Stone Cold Guarantee” means no fees unless they win. Someone will contact you within 24 hours. Updates every two weeks.
A $1 million settlement for a man who suffered a traumatic brain injury after being attacked by security staff at a Boston area establishment. A $2.75 million settlement for a pedestrian struck by an Army recruiter who was not paying attention. A $2 million settlement for a woman sitting on a toilet when an exhaust fan crashed through the ceiling onto her head.
225 Friend Street, Suite 301, Boston, MA 02114.
What Clients Say Across These Six Firms
People mention communication more than anything else. Jewel at Michael Kelly praised the “Case Status” app. Billy at Earley said Chris kept him updated every step of the way. Rick Floor’s client at Altman said he was made aware of all options. The dump truck victim at Sweeney Merrigan said Peter stayed with them for over a year.
People remember being treated like humans. Lisa at Earley wrote that she was never just a case number. Gabriella at Michael Kelly said the team walked her through every step with clarity and care. The parent at Sweeney Merrigan said Peter was kind, calm, and professional.
People get frustrated when firms do not call back. Altman & Altman had a reviewer who called multiple times over two and a half weeks with no response. Another caller said the intake person showed little compassion after their son was murdered. Those reviews are part of the record, too.
People appreciate when lawyers go the extra mile. The client who moved out of Massachusetts still had Altman handle everything remotely. Deborah at Earley said Chris and Erica were never too busy to return a phone call. Devonte at Michael Kelly said his previous lawyer took two years to get nowhere, and the new team wrapped it up in two months.
How to Read Client Reviews for Personal Injury Attorneys
Look for patterns instead of individual complaints. Every firm gets a bad review sometimes. The question is whether the same complaint shows up over and over.
Pay attention to how the firm responds. Michael Kelly Injury Lawyers replies to reviews. They thank people. They address concerns. That matters.
Look for specific details. A review that says “great lawyer” means nothing. A review that says “Chris called me back within two hours every single time” means something.
Check multiple sources. Google reviews. Yelp. Martindale. The firms on this list have feedback across all of them.
Frequently Asked Questions About Choosing a Personal Injury Attorney by Reviews
People get overwhelmed reading through hundreds of reviews. Here are the answers to the questions that come up most often.
How many reviews should a firm have before I trust the rating?
One hundred is a good starting point. Michael Kelly has over 1,600. That is statistically significant. A firm with five reviews could just be friends and family.
What if a firm has mostly five stars but only ten reviews?
Be cautious. Ten reviews is not enough data. Look for firms with hundreds or thousands of ratings.
Should I trust negative reviews?
Yes, but read them carefully. Some negative reviews come from people who lost cases for valid reasons. Others come from people who never hired the firm, just called once. See if the firm responded and how they responded.
Which firm on this list has the most reviews?
Michael Kelly Injury Lawyers has over 1,600 Google reviews at 4.9 stars. That is the largest sample size on this list.
Do any of these firms have patterns of bad reviews?
Altman & Altman has some negative feedback about phone calls not being returned and intake staff lacking compassion. Those are real complaints from real people. Read them and decide for yourself.
Wrapping Up
Billboards show you which firms have big advertising budgets. Client reviews show you something else. How a lawyer treats people when no one is watching.
- Michael Kelly Injury Lawyers has 1,600 reviews at 4.9 stars. Clients mention the Case Status app, the intake specialist Abs, the speed compared to previous lawyers, and the genuine care they felt.
- Sweeney Merrigan clients talk about lawyers who stayed with them for over a year and won cases with no witnesses or footage.
- Breakstone, White & Gluck clients highlight responsiveness and results from attorneys like Marc and Reza Breakstone.
- Earley Law Group clients mention compassion, quick communication, and lawyers who return every call.
- Altman & Altman has strong praise for Dave Altman and Rick Floor, plus some negative feedback about phone response times.
- Jason Stone Injury Lawyers receives perfect peer reviews from other attorneys who call him ethical, fair, and extraordinarily capable.
Read the reviews yourself. Pick two or three firms. Call them. See who answers the phone and how they sound. That is the firm to hire.